Frequently Asked Questions:

Select a question you would like answered:

How do I get a Hercules Online Account?
How do I log in to my account?
When logging in, what does the “Remember me” box do?
How do I log off my account?
How do I search the website for certain products?
How can I see a product’s inventory, image, and specifications?
How can I find a store location or store contact information?
How do I view a product’s price?
How can I purchase items online?
Where can I find “Buy” buttons?

For a full comprehensive guide to using the Hercules website please download our Internet Manual (PDF format).
Note: This could take several minutes to load depending on your internet connection speed.

How do I get a Hercules Online Account?

To apply for a Hercules Online Account, please go to this link or click on the “setup your online account” image from the Hercules Industries home page. Fill out the fields and submit your request, you will be notified promptly if your account request has been authorized.

NOTE: A credit or cash account with Hercules Industries MUST exist in order to receive authorization for an Online Account. For more information, please call us at 800-356-5350 or use the contact page to send an e-mail.

How do I log in to my account?

Once you have an online account, go to the Hercules home page and look for the Red Box that says “ONLINE Account Login”. Now enter your e-mail address which you used for account registration in the field provided. Next, enter your password and press the “submit” button. The page will refresh and your login e-mail address will appear under the phrase “Welcome to Hercules Industries”, as well as on the gray bar in the top right corner. You are now logged in

When logging in, what does the “Remember me” box do?

If this box is checked before logging in, it will make it so the computer you are using will leave you logged in when you access the Hercules website in the future. We strongly recommend not using this option on public computers, or computers with multiple users, due to the fact it can be used to view many confidential customer only areas of the website.

How do I log off my account?

To log off of your Hercules website account, click the “HOME” button at the top of the page. Now you will see a small line of text below your account welcome information. The line says, “If you want to log off, click here!” After clicking it, you will be logged out.

How do I search the website for certain products?

First click the “SEARCH” button at the top of the page. If you know the general category of the product you are looking for, select it from the list. Once you have done this, enter the keywords for the item you want to find, for example: air ease tech 80. Please do not use words such as: ‘of’, ‘the’, ‘and’, ‘or’.

- If you want the keywords you used to be searched as one phrase, make sure the “find all words (and)” button is selected. By doing this, the website will search for ALL words you wrote in the search box.

- If you want search results on any one of the keywords you wrote in the search box, select the “find any word (or)” button. This will search each word individually, rather than all together as one phrase.

- The most accurate way to search the product database is to use the Product ID number, for example: AE12. To use this option of the search engine, click the “search by product number” button. After the page refreshes, make sure the product ID has been entered in the search box. If you want to search for a product without specifying an exact number, try using the classifying letters. For example use AE instead of AE12; this will bring up all Aluminum Adjustable Elbows, rather than just the 12” elbow.

How can I see a product’s inventory, image, and specifications?

When browsing the product catalog, each set of products is stored in different categories. Once you have narrowed down the category to a specific sub-category, a list of product items numbers will be displayed. Next to the item number you will see text that says “more info”. Click on this text, and the specific details about that product will appear. This includes current inventory, a product image, and product specifications. To view the specs you will need to have Adobe Acrobat Reader installed. If you have this installed then you can click on the image that says, “view specs >> click here <<” this will then open up the Acrobat PDF file in a new window allowing you to see the product specs. When finished, close the window and you will be back at the product info page. Keep in mind that not all products have specifications available for viewing.

How can I find a store location or store contact information?

Go to our locations page.

How do I view a product’s price?

To view a product’s price, you must have a Hercules Online Account. To setup your account, please see: “How do I get an online account?”

When browsing the product catalog, each set of products is stored in different categories. Once you have narrowed down the category to a certain point a list of product items numbers will be displayed. If you are logged in, you will be able to see the product’s price under the “Price” column. You can also see a product’s price, as well as other information if you click on the “more info” link next to the Product ID number.

Another option is to create a pricebook by clicking on the “My pricebook” graphic. After it loads, you can choose from one of the major product categories by clicking on the + directly to the left of the category name. It will automatically expand to show ALL sub-categories, which you can select from by clicking on the small box to the left of each line. After choosing one or more, scroll to the bottom of the page and click on the “Create price book” box.

How can I purchase items online?

To buy products online, you first must have a Hercules Online Account. To setup your account, please see: “How do I get an online account?”

When browsing the product catalog, each set of products is stored in different categories. Once you have narrowed down the category to a certain point, a list of product items numbers will be displayed. If you are logged in, you will be able to see a “Buy” button to the right of the Product’s price. Click this button and you will be presented with a shopping cart. Your shopping cart stores all the items you have selected to purchase with an initial quantity of 1. If you want to order more than 1, click on the quantity box, and manually increase the number. Be sure and look at the “unit of measure” for each item, especially FLEX, STEEL, PIPE and SPIRAL. For example, all of the Hart & Cooley flex is sold by the FOOT, with 25 feet per box.

To purchase the item or items in your cart, click the “check out” button. Fill out the required information and click the “Submit Order” button at the bottom of the page. You will receive an email detailing the status of your order. If you would like to add more products to your order, click the “Back to Cart” button instead of submitting.

Where can I find “Buy” buttons?

If you are logged in, a “Buy” button will appear on each line of a specific product I.D. number. You can access these by either browsing through the catalog, creating a pricebook, or using the Search feature. The “Buy” button will always appear to the extreme right hand side of each line item.

Go Saints!!